Beyond Expectations

Jusoh, Khairil Anas, ed. Beyond Expectations. Razak School of Government, Razak School of Government.

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Abstract

This book highlights the challenges of a young nation like Malaysia in the process of becoming a developed state.While expectations are increasing due to the maturity of the Rakyat, it is also pertinent to think on how to better manage the expectations of the people. Malaysians demand improvement of public service in four aspects: transparency and accountability; competitiveness; merit-based advancement; and knowledge and high awareness among the civil servants. These probably are not new to us as a developing nation, but the book further discusses the contemporary spectrum of these four challenges in facing globalisation. The government, at the same time realises these challenges and proposes strategies of retaining talent, creating inclusiveness, and streamlining communication and the feedback mechanism. General as those may seem, the book attempts to suggest effective methodologies on how to implement the strategies mentioned above.

Item Type: Book
Additional Information: Education
Subjects: L Education > L Education (General)
L Education > LC Special aspects of education
Divisions: Government Publication > Others​
Depositing User: Salina Shamshuri
Date Deposited: 18 Apr 2019 07:12
Last Modified: 18 Apr 2019 07:12
URI: http://odlsystem2.utm.my/id/eprint/1910

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